Governance of Enterprise IT (CGEIT) Certification Practice Exam

What are the primary activities involved in the Operate phase of the Outsourcing Process Model?

1. Architect, Engage, Manage

2. Transition, Manage, Negotiate

3. Transition, Manage

4. Investigate, Target

The correct answer is: Transition, Manage

The Operate phase of the Outsourcing Process Model is primarily focused on the ongoing management and operation of the outsourced services. Choosing the activities "Transition" and "Manage" accurately reflects critical components of this phase. In this context, "Transition" refers to the period where responsibilities are shifted from the organization to the service provider. It involves ensuring that all services are established and running as planned, which includes training, knowledge transfer, and integration of systems and processes. This transition is vital because it lays the groundwork for a seamless handover and ensures that the service provider is set up to meet the organization’s expectations and service level agreements (SLAs). "Manage," on the other hand, encompasses the continuous oversight of the relationship between the organization and the service provider. This involves performance monitoring, relationship management, handling any issues that arise, and ensuring that the services provided consistently meet agreed-upon standards over time. Effective management ensures that any adjustments needed are made promptly to maintain service quality and compliance with contractual obligations. While some of the other choices include relevant components, they do not fully capture the essence of the Operate phase in the Outsourcing Process Model. For example, activities such as "Architect" and "Engage" are more aligned with earlier