Governance of Enterprise IT (CGEIT) Certification Practice Exam

What is essential to ensure when aligning IT with business objectives?

1. Accurate measurement of KPIs

2. Regular updating of service delivery measures

3. Commitment of all stakeholders

4. Creation of a risk management strategy

The correct answer is: Accurate measurement of KPIs

Aligning IT with business objectives fundamentally relies on the accurate measurement of Key Performance Indicators (KPIs). KPIs serve as critical metrics that allow an organization to assess its performance in relation to its strategic goals and objectives. By accurately measuring these indicators, organizations can determine how effectively IT initiatives contribute to overall business success. When KPIs are properly defined and measured, they provide insights into areas such as efficiency, productivity, and the value addition of IT resources. This insight can facilitate informed decision-making and adjustments to strategies, ensuring that the IT function evolves in tandem with business needs and priorities. Effective measurement allows for tracking progress over time and ensures that IT investments are aligned with the desired outcomes of the business. While regular updates to service delivery measures, stakeholder commitment, and having a risk management strategy are important elements for a successful IT-business alignment, they don't directly address the core requirement of establishing a clear and measurable link between IT performance and business objectives. Accurate KPI measurement is the foundation that drives these other efforts towards alignment, enabling organizations to both understand and communicate the value of IT in achieving business goals.