Governance of Enterprise IT (CGEIT) Certification Practice Exam

Which of the following is NOT a building block of the Engage phase in the Outsourcing Process Model?

1. Select

2. Negotiate

3. Design

4. Evaluate

The correct answer is: Design

The Engage phase in the Outsourcing Process Model focuses on the interactions and actions taken to establish a successful outsourcing relationship. This phase typically includes activities related to selecting suitable vendors and negotiating terms to ensure alignment with strategic goals. One of the primary objectives during the Engage phase is to select the right partner and negotiate contracts that will govern the relationship going forward. Evaluation, while important, occurs later in the process where the performance and effectiveness of the outsourcing arrangement are measured against the agreed-upon metrics and expectations. The design aspect primarily refers to the planning and structuring of the services to be outsourced and is more relevant in earlier phases, such as the Exploration phase. This differentiates it from the Engage phase, which is primarily about direct interaction and agreement with the vendors. Thus, "Design" being the correct answer signifies it is not a direct part of the Engage phase.